Discover Customer Service Rrepresentative reviews

-Aggressive middle management -Sales structure in customer service unrealistically enforced (Reps are responsible for customers continuing on to the sales portion of the call AFTER they've completed the call with the customer. In other words, if a customer hangs up or declines to complete a purchase, the rep is penalized by warnings, write-up, probationary work periods, and finally severance--all this prompted by something the worker has absolutely NO CONTROL over!) -FAR too much emphasis on pushing sales during what it's supposed to be a customer relations incoming call. So a customer calls in for an account balance and gets aggressively pressured to open a new credit account on top of the account they already have.

No matter how many benefits, bonuses, prizes or food is thrown your way, you still have a job on the phone seven hours a day. Working on the phone is very unpredicable.