Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Discover

      Engaged Employer

      Discover Customer Service Rrepresentative reviews

      3.3

      32% would recommend to a friend

      (204 total reviews)
      avatar

      Michael Shepherd

      31% approve of CEO

      28% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      3.7

      Career opportunities

      3.5

      Culture & values

      3.4

      Compensation and benefits

      3.3

      Senior management

      2.8

      Work/Life balance

      Customer Service Rrepresentative employees have rated Discover with 3.3 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a good working experience there. Discover is rated in line with the average (within 1 standard deviation) by Customer Service Rrepresentative professionals compared to other employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      204 reviews
      4.0
      Jun 1, 2015

      Summer Student Loans Temp

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Phoenix location has a great working enviroment. Most workers are friendly and interactive. Also has good pay considering no customer service experience is required.

      Cons

      This was a call center position so that required sitting and staring at a computer for long periods of time.

      2.0
      May 29, 2015

      Discover

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits - The insurance and 401k were good and start day 1 Pay- Starting pay is good. Bonus - You can earn monthly bonuses and get more depending on the dept. you are in Co-workers - The people I met there that were doing the same thing I were, were amazing.

      Cons

      Stress - Very stressful job and sadly you do not get the support you need from higher up. Boss - There are very few people that are in a management position that actually care about their employees. A lot, of them have ever done the actual job to know what it is like. Instead of listening to employees they do things there way and that may be very different than the team you were on just 1 day ago. HR - I personally went to HR with concerns and nothing was done, it got to the point that I had to leave the job due to medical issues caused by my direct supervisor.

      4.0
      Apr 13, 2015

      Great company... depending on the team you work with.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits for full-timers. There's a fitness center too. The cafe is AWESOME too. Paid training as well. Easy company to get into.

      Cons

      The thing about Discover is, your team can make or break your time there. You either get a good team of people to work with that make it great OR the opposite where they make you dread going to work. Same with the boss. I was lucky to have a good one but I saw others suffer because they did not.

      Viewing 190 - 192 of 204 Reviews
      Related searches: Discover Customer Service Rrepresentative jobs | Discover salaries | Discover benefits | Discover interviews | Discover conversations
      Discover reviewsDiscover Customer Service Rrepresentative reviews

      Glassdoor has 5,581 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.