Pros
Benefits (401K), The company used to be a good place to work at but not anymore. Everything changed within the last year.
Cons
They only care about stats. I wasn't even able to go check my work because it will bring me down on stats while others went fast and got praised for it while making lots of mistakes. For example, once I got a defect because the agent that worked the case before me rushed and made a mistake, and then I was held accountable for not double checking the other's persons work. Of course I didn't have time to even check my own work! Also in the department that I was in, they treated us like little kids. Always made such a big deal about even taking a bathroom break. They lied to us, saying promotions were coming up while no one got promoted for another year. Horrible place to work at. They also forced the same people to work weekends and I was one of the agent so I always had to work the weekend and wasn't able to take off. There are lots of other cons but I believe this is enough to make anyone not want to work here.
