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There was a big lack of communication between departments and that at times made helping card members much harder than it needed to be. Also managers were rarely around and I noticed that there were people I worked with who were exceptional workers and had been in the exact same positions for over a decade! The only way to move up to management is to get a bachelors degree. If you have one upon hiring in you can become a manager in a few months. I saw that first hand.

Uneducated Team Leaders and Management "Lifers" that don't know how to do their jobs Cafe has extremely high prices Team Leaders show favortism Have to work almost every Saturday (3 Saturdays out of 4) but HR won't tell you this until you're already hired and working..they say 1 Saturday per month during the interview process Do not pay time and half for Sunday shifts Team Leaders/Coaches and Managers are constantly fired without explanation Account Managers have high turnover as well--because of the way they are treated DISCOVER OUTSOURCES HUMAN RESOUCE FUNCTIONS AND BENEFIT CUSTOMER SERVICE TO INDIA!!!! Fitness Center is a Joke, and it's not free!! It's currently $20 approx per month and it's closed on weekends