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      Discover

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      Discover reviews

      4.0

      68% would recommend to a friend

      (5,181 total reviews)
      avatar

      Michael Shepherd

      64% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      Discover has an employee rating of 4.0 out of 5 stars, based on 5,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Discover employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Reviews by job title

      5K reviews
      2.0
      Mar 20, 2018

      Customer Service

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Software is very user friendly..Surprise Bonus after winning JD Power! Diverse Environment. PTO is Average for banking industry.

      Cons

      Seniority or Loyalty doesn't mean anything. Pay should be better. Incentive aren't the same. Working harder not smarter. Call evaluation are subjective & not always fair. Focus use to be making it easy for customers and employees.

      3.0
      Dec 5, 2017

      Good Money/ Boring Job

      Cse account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bonuses, Employee Lunches, Recognition, Giveaways. Super easy way to make money, always offering overtime, you make money just by meeting your goals or having a great calls.

      Cons

      Everything you do is monitored down to the minute, management is constantly on you about goals, SUPER boring. If you can stand being on the phone for your whole shift and having the same conversation a million times and able to deal with rude cardmembers then this jobs for you.

      5.0
      Nov 10, 2017

      overall employee experience

      Senior systems analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Discover gives any training you need to be successful, then they promote from within. They have expanded on their perks while other companies have done away with benefits. Discover recently added a program where we work with Franklin University and provide free college to select employees. This is in addition to our tuition reimbursement program. We recently added virtual doctors visits, so you can be diagnosed and sent a prescription on the phone or on line. We're currently expanding our work at home force, so you can work at home for Discover virtually all over the country.

      Cons

      It's not really a con, but you have to be motivated to succeed. If you want to just come in and take up space, this is not the job for you. You need to be driven and want to contribute to making the customer experience positive and beneficial.

      Viewing 517 - 519 of 5,181 Reviews
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      ReviewsDiscover reviews

      Glassdoor has 5,592 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.