When did Customer Service become aggressive sales?
Pros
-Fair pay -Great on-site amenities (gym, nice cafeteria) -Helpful and extensive training (4 weeks) -Flexible hours
Cons
-Aggressive middle management -Sales structure in customer service unrealistically enforced (Reps are responsible for customers continuing on to the sales portion of the call AFTER they've completed the call with the customer. In other words, if a customer hangs up or declines to complete a purchase, the rep is penalized by warnings, write-up, probationary work periods, and finally severance--all this prompted by something the worker has absolutely NO CONTROL over!) -FAR too much emphasis on pushing sales during what it's supposed to be a customer relations incoming call. So a customer calls in for an account balance and gets aggressively pressured to open a new credit account on top of the account they already have.
