Discover reviews

-they don’t care about scheduling, they’ll flex ur schedule all the way till 11 at night some days -every goal expected is impractical there should never be a situation where the rep is more stressed out by what the company thinks of surveys when customer surveys say otherwise -overall very stressful to try and maintain a 100% or even average considering u might get a schedule that takes away from your life -Goals and expectations other than adherence are impractical -CELT and iShine calls hold more weight than the actual surveys -Everyday it’s back to back and they have reps that will sometimes call you and act like customers and they will ask you stupid questions and then play difficult on purpose -Overall if you’re a pretty laid back individual, they don’t like that, they want to confirm you into somebody that ur not, they want you to show extreme pleasure when talking to the customer, they want you to acknowledge everything they say, even though it may not be the point of the call

It was horrible there is one Department manager of color in twenty years....... and they brag about it like . wow one person made it everyone celebrate