A Fun Place To Work - Customer Service Representative Best Buy Employee Review

4.0
Sep 10, 2009
Recommend
CEO approval
Business Outlook

Pros

An overall great place to work. The atmosphere is a very fun one "Have Fun While Being the Best" is the motto. It can get bureaucratic at times, but as long as you are persistent in asking for what you want, you will do well.

Cons

Some of the customers can be especially mean. There can be some pretty large spenders and they expect to be treated like royalty. Sometimes it can be hard to not let it get to you.

Explore other reviews about Best Buy

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Learn a lot on the job. Great place to entry level in tech. Geek squad has a lot of independence from the store when I was there.

Cons

Proper scheduling. If people call out they do not try to fill role they simply expect you to do more. Rotating schedule, Your on and off days will change week to week.

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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