A company that loves to screw themselves - Geek Squad, Consultation Agent Best Buy Employee Review

3.0
Feb 18, 2022
Recommend
CEO approval
Business Outlook

Pros

Great Discount Plenty of opportunities for hands on experience

Cons

Plenty of times you’ll know exactly what needs to be done in order to help a client but because of Bestbuy’s service contracts you are forbidden from doing so, which leads to an angry client, which leads to a bad survey, which leads to a bad survey score. And then corporate has the nerve to ask why your store’s score is so low when the 1800 number is constantly setting incorrect expectations for clients.

Explore other reviews about Best Buy

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Learn a lot on the job. Great place to entry level in tech. Geek squad has a lot of independence from the store when I was there.

Cons

Proper scheduling. If people call out they do not try to fill role they simply expect you to do more. Rotating schedule, Your on and off days will change week to week.

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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