Stepping Stone Job - Geek Squad, Consultation Agent Best Buy Employee Review

3.0
Aug 9, 2023
Recommend
CEO approval
Business Outlook

Pros

You learn a lot about technology and become trained in hardware repair. Working full time you get healthcare benefits, which is great, and there are 401k matching options. The stress from this job will encourage you to seek a better job with better compensation. The skills you learn here are valuable and you can build on them elsewhere.

Cons

Always understaffed and encouraged to take on next-to-impossible repairs to make people happy, but they won't be because they want something that teeters on the edge of reality. The appointment system makes clients unhappy and they are not long enough to accurately solve issues. If helping people was the actual priority, they would be longer. If creating a positive work environment was a priority, there would be more gaps in the appointments to allow people to get a break since consistent appointments often result in no breaks. The push to sell unnecessary items and memberships leaves many people unhappy, which is partially the company's fault for not properly advertising what exactly the Geek Squad does. It's hard to feel comfortable selling an expensive membership to the elderly because they don't know how to use a computer. It could take five minutes every day to just answer simple questions, but the metrics of selling services are more important than being a nice person.

Explore other reviews about Best Buy

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

discount schedule maintaining just one area clean and knowing about the better product

Cons

Training, managers being on your bubble everyday knowing you’re the top rep and know how to do your job

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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