Pros
I can not find any pros apart that some people are nice
Cons
London office is probably the worst off all. Company treats agents like rubbish. Office full of fake people who's smiling in to your face and then will be happy to betray you. Team Leaders are completely useless. They are not even trained basic to give a support to staff. All they doing just going from one pointless meeting to another and making staff feeling miserable. Even those team leader who used to be an agents are completely changed after promotion. Freaky Fridays (staff party) everyone getting very drunk fast (because it's limited time for free drinks) and then Team Leaders and management behaviour is shocking. Agents getting punishment if they were ill, they recieving a warning and bonus cut. Quality department. Every couple of month creating new (!!!!POINTLESS) procedures to show they are doing something and same time making agents life more difficult. Some people got mental health issues because of office environment and sick atmosphere.
