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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      Not a job to Retire From - Customer Service Executive Booking.com Employee Review

      1.0
      Jan 5, 2019
      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - International Travel (Perk) - Fair Pay - Good Benefits

      Cons

      - Unrealistic Metric Expectations - Biased Customer Satisfaction scores affecting "Employee Rating" - High turn over rate due to the aforementioned reasons causing strain on current employees - Condescending "Leadership" - "Customer is ALWAYS right" attitude - None of their policies are enforced

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      3w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 18, 2026
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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