A workplace with the potential to be good, let down by weak managerial ability - Marketing Booking.com Employee Review

2.0
Jan 14, 2019
Recommend
CEO approval
Business Outlook

Pros

In recent years they've worked to improve benefits and sick pay, and have recently announced some very good changes to the pension scheme. The facilities are good; offices are maintained to a high standard.

Cons

After a promising start, I've become disappointed working here. Having worked in similar roles for a few years prior to joining, I took a pay cut to come here on the understanding that Rentalcars would allow me to develop valuable technical skills. Ostensibly the company places importance on developing its people. However, I've struggled to achieve any success (either personal or for the business) because of a lack of good management. When approached about this, managers gave every indication that they were keen to address the issue, but repeatedly declined to do so (e.g.: not following up on agreed actions; failing to take on board key messages so that I've needed to outline the same problems and solutions each time we have the conversation). After protracted discussion over a period of several months (during which I haven't seen any attempt at amelioration) managers are now beginning to blame me for the situation - in one case citing a perceived issue with the standard of my work which they claimed to have been made aware of some months prior, but had not shared with me. This has diminished my confidence at work, and trust in senior colleagues. While the company can lay claim to some laudable initiatives (regarding, for example, ethics, professional development, and diversity & inclusion), it's the management that can make or break a workplace - unfortunately I can't recommend this one.

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Booking.com Response
7y
Hiya, I am sorry to hear what you have to say. Have you raised these concerns beyond your manager? I would ask you to pick up either with Dan R or a member of the People Team, it would be good to understand your concerns in more detail. Thanks Ryan

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Pros

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Cons

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Booking.com Response
3w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
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CEO approval
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Pros

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Cons

You have to deal with tough customers.

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