Misleading Job Roles - Sales Representative Booking.com Employee Review

2.0
Apr 18, 2019
Recommend
CEO approval
Business Outlook

Pros

*Free Cinema ticket once a month *Great people in my team, many different backgrounds and cultures to work with which can be interesting.

Cons

*Poor shift allowance *No 2 managers will give you the same answer with most questions you ask (When needing help with a call) *Tell management of an issue or something you are not happy with and basically get told "If you dont like it look for another job" *Poor recognition - " Ideas was put forward to the company from an agent (2 was implemented) No thank you or recognition to the agent from the company - almost as if they were taking credit for the ideas. *Under Staffed constantly *Salary not competitive with other companies - Great benefit package but if you dont use them most staff may prefer a higher salary / bonuses. *Doing two job roles and only getting paid for one e.g Sales advisors are here to do sales calls and make money for themselves and the business - not be made to take customer service calls and lose out on bonus. *They say "We Love Straight Talking" this is not true.

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Booking.com Response
7y
Hiya and thanks for your feedback. I completely agree with you regarding listening to our colleagues, that's exactly what we do and why we held the "Let's Booking Do It" event in January and are running the Your View survey in a couple of weeks, please do take part. With regards to having to take service calls, this has always been part of everyone's job, if customers need help that's a priority. I am aware though that this has been higher than normal in some markets and I guess you work for the night shift as well so this may be an issue. The good news is we are looking at this and recruiting more colleagues. I'm Q1 we recruited more colleagues into CS than the whole of last year. We are also opening 2 new outsourced CS centres in Manila and Cairo. This will give us more capacity but will obviously take some time to get fully up to speed. I hope that reassures you. Thanks again Ryan

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5.0
May 30, 2026
Recommend
CEO approval
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Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
3w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
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CEO approval
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Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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