Apr 18, 2019
Booking.com Response
7yHiya and thanks for your feedback. I completely agree with you regarding listening to our colleagues, that's exactly what we do and why we held the "Let's Booking Do It" event in January and are running the Your View survey in a couple of weeks, please do take part. With regards to having to take service calls, this has always been part of everyone's job, if customers need help that's a priority. I am aware though that this has been higher than normal in some markets and I guess you work for the night shift as well so this may be an issue. The good news is we are looking at this and recruiting more colleagues. I'm Q1 we recruited more colleagues into CS than the whole of last year. We are also opening 2 new outsourced CS centres in Manila and Cairo. This will give us more capacity but will obviously take some time to get fully up to speed. I hope that reassures you. Thanks again Ryan