Pros
-Awesome colleagues from all over the world -Time flies because it is good to be around so many people and you make friends easily -Free Lunch -Amazing social events -Job is very easy to do
Cons
-Salary is way too low. In other callcenter jobs, you're getting at least 5k more a year. You cannot live on that mini salary in London so you are forced to do overtime which is too much to take as your work life balance is screwed over -Management is not honest with you: they will tell you what you are good at, but not what you are bad at. They will keep a positive mindset up until you reached the point where you wanna progress. Then suddenly they will tell you it is not possible but they won't give you a reason. Same happened with a guy who wanted to be rehired after he hated his other job and they said they cannot hire him back because of unknown reasons but he had statistics that exceeded any expectations. -Unrealistic statistics: they literally measure your service in reviews of the customers which is not right because most customers are unhappy and complain about the company, not about you. They will still give you a bad review because they are unhappy with Booking.com and the company tries to blame you for it, doesn't matter how good you have been. This is super unfair and unrealistic -Customers are rude and abusive and Booking.com expects you to apologise for it yourself -Almost no career progress: they keep on telling you to exceed stats, but even if you do they will not support you and they will keep you on the low level
