Pros
The company has a friendly environment as employers and managers are young. Many activities taking place, salary is quite good when you do unsociable hours such as Saturday and Sunday. lunch Provided for free
Cons
- The office is not stable as the management is changing all the time. - Agents are leaving the job quickly due to the high pressure in the office. - All team leader can intervene in other teams affairs and agents. - To get promoted in position is not based on experience or hard work but on people you know and hung around all the time (need to have the same principles and values as them) or you need to be Italian. - Some Team leaders treat their agents differently. - The holiday can not be taken unless the computer allows you, and never gives what you asked for. or can allow it at the last minute when the travel ticket is extremely expensive. - Big pressure on agents to reach the target which is changing all the time in order to push agents till the edge otherwise you will put under PIP program to increase the number if not you may get fired. - The office is currently currying an investigation in regards to the outbound call, as due to the big pressure, agents started calling suspended numbers in order to decrease their (finalize time) and to close their uncomplete cases such us complains and relocation. but the management considers this as gross misconduct and dismissed many of them. - The investigation was unfairly handled, some agents were not invited to this at all, some got just a warning and many were fired without taking their (3 or 5 years) great performance into consideration, however, if the team leader is you friend and you are one of the B.ready Agent you will have the privilege to get the asylum to be protected .
