Run - Customer Service Senior Guest Specialist Booking.com Employee Review

1.0
Feb 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Amazing coworkers, superficial diversity/inclusion, minimum benefits

Cons

Customer service staff were SOLD to a sub-par outsourced company during Black History Month in an attempt to avoid Unemployment Insurance penalties and having to pay severance, outsourced CS are notoriously poorly trained, upper management overpromise and under deliver, Corporate gaslighting, CEO is more concerned about stakeholders and profits than employees. No position is a safe position at this company.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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