If you don't need to...don't. - Customer Service Executive Booking.com Employee Review

Quarterly bonus is based on metrics that keep changing which wouldn't be a problem except no one in the company has figured out a way to measure the metrics your bonus is based on and the whole process is weighted against you. Lots of favoritism from the top down. If you don't play the kiss up game, you don't advance in the company. That is the bottom line. very little opportunity for advancement in Customer Sevice. Company demands flexibility and adherence to their policies but is completely inflexible when considering requests for shift modifications..either temporarily or permanently. Overtime is often mandated during peak seasons. Pay is below standard for the type of job and location. Company has no consideration for work life balance and management acts like you ought to be lucky that you even have a job.