I'm not sure how they make any money - Procurement Manager British Airways Employee Review

IAG are a ruthless bunch of bullies. They do not want to listen to any staff concerns, go in all guns blazing to annoy suppliers, with out even telling you as the contract owner, then when it doesn't work leave you to try and mop it up. At some point customers will have to realise the service is no better anymore than many of their competitors. Promise the world but promotions only given to those who are will to spend more time networking and getting a brown tongue than actually working