Pros
Staff Travel discounts and on time salary. People are friendly.
Cons
No work life balance , rotational offs only , team leaders put unnecessary pressure on you even if you are on customer service you are required to make sales and sales targets are set , even during pandemic where travel restrictions are there in many countries , you are asked to make sales , if not you are not eligible for incentive . AHT targets remains same as before pandemic . You will have to take back to back calls for the entire period of your shift . With calculated breaks . Team leaders only job there is to check everyone's break adherence and absence report, nothing productive comes from their end . No career growth as favouritism is there . The worst part is Quality team who are given targets to mark down agents so that they can be denied of their incentives. They will find new ways to mark you down every single month. If you want any leaves it's better to swap with your colleagues rather than going to your team leader as they will always deny and give stupid reasons .