British Airways Contact Agent, Manchester, East Didsbury. - Contact Centre Agent British Airways Employee Review

The shifts are ridiculous. Starting a shift at 7,30am means that you have to wake up at 5am, leave the house at 6.30am, on a weekday the first bus leaves at 7am, so you may arrive at work ontime. On the weekends, no chance, you have to take a taxi which would be a minimum of £15. When you are sick or away from work for even a day, the attendance unit hound you like a pack of wolves. Sending emails, letters, repeatedly calling you everyday, speaking with your manager behind your back... it does get quite ridiculous. Managers/other colleagues enjoy it when other agents get budgets. Sometimes they proactively issue you with a budget with a smile on their face. There are so many new people in the office. I look around and I don't know anyone there. If you breathe too hard this will be recorded by your manage and fed back to you. The targets are so high that around 98% of the office are in a 'process' a process triggered by failing to hit targets. The funny thing is that when you do hit the targets - nothing happens. Team leaders often walk away when you approach the duty desk, like they are scared of your query or just being generally evasive.