Good job for someone who likes taking down fraudsters - Fraud Ops Specialist Citi Employee Review

3.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

-Good benefits packages -Remote work is possible -Growth opportunities

Cons

-The company focuses on meeting average handle times over every other metric, including customer satisfaction, and they will quickly place you on disciplinary action if you do not strictly meet the goal for handle times.

Explore other reviews about Citi

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

big company, flexibility, good people

Cons

hard job, long hours, lots of screens

3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule, supportive managers, opportunities

Cons

Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.

See reviews by: Helpful|Rating|Date|All