Personal Banker - Personal Banker Citi Employee Review

Upper management sets unrealistic goals Bonus and commission structure consistently being cut in half year after year So called "uncapped commission" realistically makes very little unless you are in an affluent market Branch culture is terrible because they force the idea upon bankers that "needs based selling" is pushing products on clients until they uncover that they actually need it Citibank issues "know your client" letter and expects sales roles like us to service all the clients. In order to know what the client needs they have to call another department that never picks up. Interdepartmental limitations creates a case where "I can't help you call the other department" run around. Systems are ancient so frequent downtime Branch management is incompetent because they don't support you in your position to help with servicing when you need to focus on sales. If the area does not meet goals, the area creates call nights for branch bankers to out reach to clients. The mandatory call night is usually planned last minute and forces employees to stay a few days a week after work until appointments are made. The leads they create are recycled leads from the previous quarter and management expects you to get something from them.