Favoritism and Unprofessional biases everywhere - Customer Solutions Citi Employee Review

As the title states, the unprofessionalism from a majority of HR staff to Trianers to Managers is masked by their professional attire and "tone". I've never felt as isolated as I've ever been in all my experience when going through their training process. Trainers should be properly taught how to get full class participation by asking all trainees individually whether they follow the topic or not instead of rewarding *forgive the lack for a better term* Jollibee trainees. Grouping trainees into separate groups and applying a point system for participation does well for individuals who are competitive and *again forgive the terminology* Jollibee by nature. This completely backfires for other personality types(especially if they're part of a group thats losing in points). Obvious favoritism from managers present during such process. HR had a very threatening tone prior to my employment and during. Compensantion ceiling is very lackluster considering inflation in The Philippines. Company culture can be put into 2 simple words, Overinflated Ego. Yes I understand that you're supposed to have pride when you work for your company. But trust me when I say, they're over the top. TLDR; there are better options out there considering the call volume and toxicity of the environment. It isn't worth it.