Good Salary, Bad Training - Personal Banker Citi Employee Review

3.0
Dec 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Paid Holidays, great staff and coworkers, good benefits. Competitive salary

Cons

Commission is very difficult to make. Very Bad training, while the teachers were great. Not enough time went to training when it came to operations. Upper management seems to care only about numbers and not its people. I work in Manhattan, and while my manager is great and the area director is great, management above that only care for numbers. The job description can "change". Now we have to telemarketer all the time calling clients and trying to get them to come to the branch. If there is no sale opportunity with a client and its just a servicing the expectation is to get them out as soon as possible.

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great benefits

Cons

None really, no complaints at all

3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule, supportive managers, opportunities

Cons

Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.

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