Not the best position for the highly intelligent- - Customer Service Representative Citi Employee Review

1.0
Nov 26, 2009
Recommend
CEO approval
Business Outlook

Pros

Good resume filler, decent benefits, immediate supervisors easily approachable. Company prides itself on actively seeking employee satisfaction feedback. Flexible schedules.

Cons

Severe lack of clear communication between upper management and employees. Oftentimes critical competency metrics were impossible to understand and/or inconsistent. Good performance is not rewarded with additional freedoms, but with additional workload without extra compensation. Administrative duties such as payroll were expected to be self-completed and off the clock. Constructive feedback and suggestions completely ignored. Coworkers who are intelligent can and do easily leave the company, leaving the company staffed with people who maintain a high level of apathy and a lack of knowledge.

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5.0
Jun 5, 2026
Recommend
CEO approval
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Pros

workk life balance is good

Cons

workk life balance is not good sometimes

2.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits (PTO, healthcare, etc.) for FTEs

Cons

Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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