Benefits good... job will drive you insane. - Customer Service Citi Employee Review

3.0
May 14, 2010
Recommend
CEO approval
Business Outlook

Pros

Benefits are good and the people i work with are great.

Cons

I work at a call center and it can literally drive you crazy. There alot of people that actually take prescription drugs in order to deal or leave on short term disability. Taking back to back calls for hours is just not enjoyable. Especially if the people you talk to are enraging and moronic yet make more money than you.

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5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong name recogition. Global footprint

Cons

Outdated trading systems, hyper competitive equities department due to relatively lower street ranking

3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule, supportive managers, opportunities

Cons

Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.

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