Pros
You learn a lot regarding bank security & card member security, Being able to help the most vulnerable to fraud is very rewarding. You eventually get to work from home.
Cons
They FORCE you to consider them your "family"; however they are a company first people. I had a family member at end stage cancer and was told "we all go through hard times. Life goes on and the business needs to keep moving". Training is a joke. The UM's constantly came in to either gossip or tear us down "just do your job and you won't be fired" We weren't allowed to take notes during training, the UMs gossiped and interrupted the class numerous times. It was an all around terrible experience. Our office was this way and I certainly hope other Cit locations aren't like this.