Toxic management and layoffs overshadow remote work benefits - Sales Representative Concentrix Employee Review

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home benefits Colleagues *if you’re lucky

Cons

Asked us to work onsite for a training, turns out we were getting laid-off anyway. They just pushed through with the training knowing it was useless and a waste of time, resources and energy, because the executive has already booked her flights and hotel stay. Just because they want to please the client. All those pleasantries and relationship building was for nothing. They knew about the layoff months prior, but chose to tell us too late we have already spent our bonuses that could have been used as an additional emergency fund. No concern for their employee at all. Just kiss ahh bosses. Manager: Was mentally and emotionally unfit for the role, employees has to suffer from her incompetence. The manager was actually a friend of the Director, I wonder why she got the position. Leadership skills was lacking. HMO: Over time, the company transitioned to a more cheaper HMO provider where you need to pay I call it a “penalty/fine” for every “non-emergency” cases that are brought to the ER. Why would you even visit an ER if it’s not for an emergency? You cant walk in to a clinic of your choice as you will have to search online for affiliate clinics, book an appointment and prepare a LOA. Very inconvenient. Redeployment: You can’t say no to their redeployment offers, no regards to your schedule preference. If you say no, you’ll get a written warning. You’ll have no choice but to resign. So company don’t have to give you severance pay. I am furious that this is even legal.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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