Untrustworthy and unreliable - Product Support Specialist Concentrix Employee Review

1.0
Jan 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Working from home was great and the pay and benefit was awesome.

Cons

The management at Concentrix was very unprofessional. Staff and management was very unorganized and was very hard to get in contact with. Management had poor communication skills among staff and management. Employees that had low stats were or could use help were treated like they didn't matter. Some of the TEAM MANAGERS were a joke. I was told I was transferring to Turbo Tax right around Christmas. Prior to that I went through a launch couple of launches of very popular products. I made huge sales during that time. Instead of getting transferred to Turbo Tax I was told that I would be laid off until time for training. That is the last I heard from Concentrix. I was never informed if I was fired or laid off. I finally had to find me another job. This place is a joke.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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