Stay far away. - Customer Service Representative 11 Concentrix Employee Review

1.0
Mar 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Management let's you have an input on days you prefer to work and hours also.

Cons

Not near enough training involved for the type of work involved. I was able to figure things but I struggled. Eventually I was able to do my job very well. I worked here for over 7 yrs. In that time I had many different supervisors, some good, some not so good. My last supervisor kept looking for things I didn't do right. In the end she won and I lost my job. In a company that uses a point scale, I had a total of 0 points. I prided myself on my wonderful work ethic here. One person should not be allowed to do what she did. The next company I decide to go to work for, I am going to try to keep something like this from happening again.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Cons

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

1
See reviews by: Helpful|Rating|Date|All