Personal Experience - Customer Service Representative (CSR) Concentrix Employee Review

3.0
Sep 5, 2020
Recommend
CEO approval
Business Outlook

Pros

• Good for starters or for those who have no experience in cce. The application process may be a bit easier than other accounts. • Good environment and management. If you're looking for a sense of peace and comfort this can be a good place to go. Management is very approachable .(atleast depends on my account) • Shuttle service allocation • Strict implementation of security.

Cons

• There may be events where hygiene is not properly implemented. CR is unmaintained, broken bidets and tissue is always at scarce. Pantry in BLDG M is occasionally occupied. It would have been better if there's atleast a pantry allocated in each of the floor as sometimes it is being populated which may create a huge imbalance and transmission of covid. • Quarters is so scarcely equipped, at times the quarters is a mess. • No room for fun and exercise nor a room allocated for hobby. Could have been better if company can provide a room which promotes leisure activities.

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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