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      Concentrix

      Engaged Employer

      Concentrix reviews

      It's a job but choose anything better - Inbound Sales Agent Concentrix Employee Review

      2.0
      Jan 27, 2021
      Inbound sales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a job that's still available amid a pandemic

      Cons

      Training is a myth Not paid for hours work Expected to work without pay before and after every shift No paid breaks 12 hour shift = 1 hour break total No way to raise concerns No answers to anything ever Impossible Targets Managers threaten employees Managers degrade and make fun of employees HR is a myth Bonus is a myth Systems are utterly broken Expected to sell to everyone even customers who are irate with legitimate issues you are told to ignore their problems and sell Many things are promised nothing delivered Subject to multiple performance reviews based on impossible targets Turn over rate is ridiculous No mental health support No sick days No progression unless you were originally hired by a manager Experience ignored Skills ignored Managers will make up things to get rid of people Whole management team is heartless

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      Concentrix Response
      5y
      Thank you for your feedback. We are disappointed to hear that you do not enjoy your time with us. It is very important to us to create a positive working atmosphere and to give our staff the tools and training required to do their job to the best of their ability. We will raise your feedback with the appropriate departments to ensure no other staff are feeling this way. Thank you again for taking the time to submit your feedback. We wish you all the best! Lisa, Marketing

      Explore other reviews about Concentrix

      5.0
      May 20, 2026
      Sr manager human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture, career growth, leadership support and benefits are just a few of the pros.

      Cons

      I don’t have cons to share. I’ve been with the company for 15+ years.

      3.0
      Jun 28, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people and team leads are nice for where I work.

      Cons

      For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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