Terrible company! - Customer Service Representative Concentrix Employee Review

2.0
Sep 19, 2014
Recommend
CEO approval
Business Outlook

Pros

-Acceptable relocation package for people moving from abroad, that included accommodation in hotel and reimbursement of flight tickets. -Great multicultural team, hence easy to meet new people from across Europe and around the world.

Cons

The wages are incredibly low, even for the management- which means you're managed by someone who feels under-valued and under-paid. Training is minimal, you're often forced to work bank holidays (including Christmas day and Easter), the upper management have absolutely no interest in the employees (they don't care). The staff turn-over is very high. Non professional HR, employee is threatened less then a number. Big call center with many contracts, would like to become the worlds largest, and this is noticeable towards all employees. Company is switching contracts in extremely rapid time, which shows in the quality of employees. No respect, favouritism, bad working hours. Not recommended, as it's not being a high quality employer.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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