incompetence on the rise - Support Associate Concentrix Employee Review

1.0
Sep 20, 2021
Recommend
CEO approval
Business Outlook

Pros

It's a paying job (mostly)

Cons

The worst of all is the incompetence of the management, from the team leader level till the senior management, they moved the account I worked at and when I went to take the stuff I had in the locker they told me it got moved and they apparently lost it , ad during the move they lost my paperwork too and didn't pay insurance for me although they deducted that each and every month , Until now I have a salary that I didn't receive (although leaving 2 month ago) and they want me to pay for the headset they lost although it was replaced and I returned the replacement and they are yet to issue a refund for the deductions for the insurance, I tried escalating but seems like I'll have to take legal action at the end

Explore other reviews about Concentrix

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Cons

- low PTO accruance per paycheck - haven't run into many cons yet

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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