Unfulfilling - Technical Support Specialist Concentrix Employee Review

1.0
Dec 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Wonderful coworkers, working from home is nice. The job is easy enough to learn and the training is a highlight. Coaching is generally very well done.

Cons

There are many. The pay is abhorrent. Moving into a senior role comes with an 80 cent pay rise. Incentive pay is very difficult to maintain if you aren’t a robot. In my two years of employment, I had five different team leaders due to constant internal reshuffles. One of these teams was rife with favouritism, which absolutely killed my morale while working under that manager. The pressure is immense at the job. There is minimal time off calls, bathroom breaks are heavily monitored - you will be personally called out if you take time off calls for any reason or amount of time. I once had a timestamp for a bathroom break shared openly with my team by my manager - absolutely disgusting behaviour. Internal progression is only possible if you’re friends with those in higher positions. If you prefer to just clock in and clock out, you will struggle to progress within the company. Strict work-from-home work space requirements mean that your office room will likely be uncomfortable. I understand this is to meet client demands, but it felt like working out of a padded cell with an iMac in the corner. This job is deeply unfulfilling and will erode your mental and physical health. I can only recommend this job to somebody who needs employment to get back on their feet - even then, don’t stop looking for other jobs. You do not want to stay here for long.

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Concentrix Response
4y
Hello and thank you for the review- you've mentioned some things we really want to address. First, we want to thank you for leaving us this feedback to consider when we talk about making Concentrix Australia a great place to work. Each month we provide our leadership teams with an overview of how both current and former staff feel their work experience with us is and it's crucial for us to share your perspective on favoritism and micromanagement within our work place since that is not the integrity we promote within our culture. We do hope that in the future you reconsider Concentrix as an employer and have a much better experience.

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5.0
May 20, 2026
Recommend
CEO approval
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Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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