All about who you know - Team Lead Concentrix Employee Review

2.0
Mar 4, 2022
Recommend
CEO approval
Business Outlook

Pros

You get to work from home. Growth Opportunity I will note that I would recommend to a friend just for the fact that I think these issues just lay in the LOB I work on. There are a ton of growth opportunities and pay is not bad for an agent at the entry level.

Cons

Poor Operations leadership. Lack of communication all the way around. It is like pulling teeth to get my Manager to correct something, even though they hold the control and it is their job and I am left to explain why something hasn't been corrected. Favoritism is huge. It's all about who you know and who you grew up with. They do not put qualified people in leadership positions based on my experience. I am salary, but to get everything completed and plus do the job of my Manager since "they" know nothing about the actual LOB they manage or they just don't feel like doing it or they are to0 busy, I still end up working over 65 hours a week. Break that down I am basically making 12.14 an hour max. I love what my role stands for, but my job would be a lot more manageable if my leadership did theirs.

avatar
Concentrix Response
4y
We appreciate this honest feedback! We would encourage you to connect with Site Leadership or People Solutions as soon as you can to discuss these issues further. Or you can send us additional details anonymously to cs.na@concentrix.com. Hope to hear from you soon!

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

Cons

Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

See reviews by: Helpful|Rating|Date|All