Pros
Casual dress, shifts can be flexible, offers lots of free food. It is alright if you can't find a job and need money. However after working here for a bit I highly suggest searching for a new job after starting here.
Cons
There is no HR. IT is nonexistent in the night shifts. On top of that they lose paperwork the second you sign something. Don't expect to get the right pay either. Night shift is suppose to have "incentive" by getting an extra dollar an hour but with a handful of employees there was constant problems with payroll and to get anything corrected they had to go to top management, which is a joke. No one here is professional. Only two people seem to actually care about anything. It has a very "high school" like mentality, careful walking the floor because you might step on a social landmine. On top of that there is favoritism, its okay for some employees to do this or that, but others can't. I am sure this favoritism passes onward for promotions etc. The site where the office is, is nasty. It is falling apart, rarely cleaned, it is dusty, and old. Getting a desk is like musical chairs because you never have a set desk it is "first come first serve". Don't expect any raises because what you start at is what you get to keep for your entire duration at this place, unless you're lucky to get promoted. Then they have a pay incentive for performance, which yet again is a joke. Calls are random. You can't control the flow of a call, if someone needs help they need help. Customer surveys heavily weigh on this performance incentive as well. But one negative survey counts against like ten positive ones. Essentially the pay for performance incentive is a gamble, if you're lucky and get easy calls, happy customers hooray! pay bonus. I wish the company who contracted these clowns would look at how it is operated. The majority of employees do not even enjoy the brand they work for because the company is such a joke.