Operations Manager - Operations Supervisor Concentrix Employee Review

1.0
May 4, 2015
Recommend
CEO approval
Business Outlook

Pros

The people. Sometimes feeling trapped by the job in this 100% interior space with no windows is just dauntingly depressing but then you see a happy smile on someone's face and everything seems OK. Good people development as long as your begging gets you off the phone long enough to absorb the course materials and you actually get to plan a development path forward - lots gets in the way of that though with people walking around telling you to stop what you're doing to get on the phones.

Cons

Payroll issues galore. This place is so fouled up in that regard that there's an almost constant turnover of advisors that we should install a revolving door. It's also common to find advisors gaming the system and everyone knows it except the people who should know it. People skate by for months on this job before their gaming & call avoiding tactics are caught and treated.

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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