Strict - Customer Service Associate Concentrix Employee Review

1.0
Aug 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Paid training and it was easy.

Cons

You earn PTO but you can’t use it to leave early for an emergency. They make you put in a VGH which you don’t get paid for and you might not get approved to leave anyway. They are strict with their point system. 10 minutes late or more you receive a point even if you call the Attendance Hotline. The Attendance Hotline doesn’t help you avoid points on your attendance, so it’s unnecessary to call it to say that you’re coming in late or you’re going to be absent that day. There’s no “sick time” either. You will receive points unless you have a doctors note. You can’t have your cellphone on you. They make you lock up your belongings. Also the office is extremely cold!!! It makes me have to pee every hour. You only get 2 15 minute breaks and once you use those breaks up you have to clock out to use the restroom.

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Concentrix Response
2y
That’s not what we like to hear. But we’re always going to listen. Why? Because when it comes down to it, that’s how we get better. We think we have something pretty special at Concentrix. But we didn’t get here by doing things the way they’ve always been done. So, thanks for your feedback. We’re definitely down to switch things up.

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5.0
Jun 5, 2026
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Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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