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      Concentrix

      Engaged Employer

      Concentrix reviews

      Having a work from home position was great, but it came with a price too. - Work At Home Customer Care Professional Concentrix Employee Review

      1.0
      Aug 22, 2023
      Work at home customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Having a work from home position was great, but it came with a price too... my sanity.

      Cons

      Training was abysmal, short and convoluted. When training was over, support was minimal, if not nil. You are constantly moved around from project to project on an "as needed" basis, so don't get comfortable. Most managers can't give you the time of day because they are outnumbered 100:1 and manage multiple projects simultaneously. The gaslighting managers are absolutely infuriating, and we're supposed to just obey.

      avatar
      Concentrix Response
      2y
      We’re sorry to hear about your concerns with your managers. That’s the opposite experience we want our staff to have. We hold staff to high standards when it comes to how we treat each other and, our leadership teams are no exception. Also, we do ask for honest unfiltered reviews periodically on Glassdoor because we truly do value all staff feedback, whether positive or negative. We understand we're not perfect which is why it's important to us that we stay in the know about how staff members feel and why we value reviews like yours so much. Thank you so much for sharing and please know we keep track of all reviews and their topics to identify trends, incite change, and hold ourselves accountable.

      Explore other reviews about Concentrix

      5.0
      Jun 5, 2026
      Game changer
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

      Cons

      Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

      2.0
      Jun 22, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Engagement and support for front line teams is great. a lot going on in the sites and within the communities.

      Cons

      Engagement and support for support and global teams is completely lacking. We talk a lot about culture and we USED TO live it and believe it, but it's becoming less visible at some leader levels. Tenure seems to make you a target vs a valued employee these days. It's unfortunately not the same company it was even 2-3 years ago,

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