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      Concentrix

      Engaged Employer

      Concentrix reviews

      MINORITIES BE WORNED - Technical Support Advisor Concentrix Employee Review

      1.0
      Oct 12, 2023
      Technical support advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you've hired, they offer paid training and benefits.

      Cons

      The organization has a policy of conducting a single attempt examination, the results of which are binary - pass or fail. It is noteworthy that failure does not invariably lead to termination. There appears to be an implicit bias in the hiring and rehiring process that disproportionately affects minority groups. The reapplication process is characterized by a holding period of 30 days or more for the application. Despite being contacted for a video interview during this period, the outcome seems predetermined, with rehiring not being an option regardless of the interview performance.

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      Concentrix Response
      2y
      Thank you for leaving this candid feedback regarding your experience working at Concentrix + Webhelp. We’re committed, both globally and locally, to providing the very best work environments possible for our game-changers (staff) and ensuring they’re consistently in line with our valued people-first, inclusive culture. It's disappointing to read “the cons” you noted in your review and I can assure you that we take such comments very seriously. As such, we’ll be forwarding this information to our People Solutions and leadership teams for investigation and to take any actions deemed necessary...as all our game-changers are valued members of the Concentrix + Webhelp team, and we want to help ensure that all experience a happy, fun place to work. Thank you again.

      Explore other reviews about Concentrix

      5.0
      Jul 3, 2026
      Advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

      Cons

      - low PTO accruance per paycheck - haven't run into many cons yet

      3.0
      Jun 28, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people and team leads are nice for where I work.

      Cons

      For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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