Meh. - Call Center Agent Concentrix Employee Review

3.0
May 27, 2024
Recommend
CEO approval
Business Outlook

Pros

great atmosphere to meet and bond with new people, all the guides are overall great.

Cons

No support when it comes to mental health or sickness in general. i got a first written warning for my absences and got told the outcome was due to short 1 day absences. I had only had about 2 one day absences due to genuine reasoning, and the rest were round about a week. it doesn't make sense because if im off for one day i get in trouble because i have to come back and make money, but if i'm off for a week i also get in trouble, you genuinely cant win. i just hate how they indirectly make everyone out to be liars. i shouldn't need a sick line to go off work, i shouldn't be punished for being unwell. the exact same with mental health. Its a severely draining job if your there for long enough. and only a handful for the team leaders in the place are genuinely nice people. Were expected to do alot more than what we are actually paid for. in the home billing department we deal with refunds taking payments etc. but now there are all these sales targets and other irrelevant targets we have to hit or we get put on a “pap” (performance action plan) if you are a new start you are only aloud 3 sicknesses in one year. which is so unfair, how can you expect someone only to be ill 3 times out of 365 days. theres a-lot more cons than pros to this workplace. and wouldn't recommend working here to my worst enemy.

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Concentrix Response
2y
Hi there, thank you for taking the time to share your feedback with us. Your wellbeing is our priority and want to make sure you know and experience that. If you feel open to discussing this further, please reach out to staff.online.feedback@concentrix.com so we can learn more and make sure you have every ounce of support you need. Thank you again and we hope to hear from you soon.

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5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

2.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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