Sales / Retention Operation manager with over 10 years of experience in the BPO industry - Operations Manager I Concentrix Employee Review

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

- low PTO accruance per paycheck - haven't run into many cons yet

The people and team leads are nice for where I work.

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.