Toxic and manipumativd work environment - Customer Service Concentrix Employee Review

1.0
Oct 20, 2024
Recommend
CEO approval
Business Outlook

Pros

- Salary higher than average - Meal card with 167€per month

Cons

The management of this company is super toxic and manipulative, and they lie so much that they should apply for the Oscar's. This company rather covers criminals/employees who do illegal activities than keep the good, loyal ones. They bully the good and hard-working employees out of the companies. In one project for a German bank, there was an employee who stole more than 40k€ from that bank. It was the bank itself who discovered this fraud and confronted Concentrix. Concentrix didn't fire this employee immediately after the interrogation with him but kept him long enough to even pay him his final salary. This bank even wanted him to be sued in Germany but Concentrix didn't hand him out to the authorities in Germany. This is not the first time that Concentrix was covering bad/malicious employees. There are cases where ex-employees were SA'ed in the women toilets in another project, employees were extremely sexually and/or physically harassed and were reported many times by employees from different departments. I really recommend you to look for a company that really stick to their own guidelines and policies. The management only support ppl who they really like and is best friends with them, regardless of their work performance or criminal record. They keep back the salary of sincere and hard-working employees even after being confronted with evidence and the labour law itself

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

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