Pros
- You can work from home, but don’t mistake that for flexibility or understanding. - I was fortunate to be hired alongside four genuinely great colleagues. Their support made the experience more bearable.
Cons
They do not care about their employees. When I told my team lead I was sick, I was told to try working for a couple of hours and “see how it goes.” Not only was there no concern for my health, I was also guilt-tripped — told that my absence would impact vacation scheduling and that I was leaving too much work for others. Instead of support, you’re made to feel like a burden for needing basic time to recover. Complete lack of empathy from management. Team leads do not offer support — only pressure. You’re constantly made to feel like a problem if you set boundaries or need time off. There’s no space to speak openly about wellbeing or tough issues without fear of judgment or passive-aggressive pushback. The same company that expects you to show kindness to abusive customers shows none to its employees. The job ad is misleading. They sell this as a flexible, remote-first role. That’s false. Schedules are completely unstable. You often don’t get two consecutive days off. You work most weekends, and the contract is worded vaguely so they can justify this. It says “most weekends are yours,” but your schedule will say otherwise. If you’re expecting work-life balance, you will be very disappointed. Time off is nearly impossible. Vacation requests are almost always denied, regardless of how far in advance they’re submitted. If you have an emergency, you can’t use your own vacation days for it. You’re either forced to miss work unpaid or show up while dealing with personal crises, and risk being penalized either way. The company makes it unnecessarily difficult for people to take the time they are entitled to. High stress, low pay. The salary does not reflect the emotional strain or the volume of work. You’re expected to deal with verbal abuse from customers, meet strict KPIs, and stay silent about the things that are unfair — all while getting paid far less than the effort demands. There’s no intention to improve. The same issues have been raised by employees for years and nothing changes. Leadership asks for feedback to check a box, not because they plan to act on it.