Conservative and stifled by bureaucracy - Employee In Innovation DHL Employee Review

3.0
Jan 8, 2015
Recommend
CEO approval
Business Outlook

Pros

- Work/Life balance, most people leave sharp at 17:00 - Flexible working hours, you can come in a little later if you have a doctor's appointment - Adequate training provided, you can request to attend trainings if there is budget available - Proactive colleagues, will organise monthly meetings to share learnings from different product teams

Cons

- Stuck in the innovator's dilemma. Innovation is supported with words and hurrah, but not with resources - Caution is exercised to the point of standstill. Thereby leading to little implementation because of risk. Usability/ease of use of products are often sacrificed by wrapping it in layers of security. - Bureaucratic with many of approval layers, unable to test and fail fast. - Silos within teams, everyone works on their own thing. At times it doesn't feel like a team, people have no clue what others are doing. - Not much strategy, we do what is urgent today

Explore other reviews about DHL

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

good job friendly people easy money

Cons

weirdo old men bothering you but that’s about it

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DHL Response
2w
Hello, We look forward to your 5-star rating. Thanks a lot for this. We’re glad that you found the job enjoyable, with friendly coworkers and a positive day-to-day experience. At the same time, we’re concerned to read your comment about uncomfortable interactions. Everyone should feel safe and respected at work, and situations like the one you described are not acceptable. We strongly encourage employees to report any inappropriate behavior so it can be addressed. At DHL, creating a safe and respectful working environment is a top priority. We truly appreciate you being open about both the positives and the challenges. Your feedback helps us improve. Wishing you all the best moving forward, Your DHL Team
2.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary, peers and 4 ten hour shifts

Cons

Human Resources and Upper Management

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DHL Response
1mo
Hello, Thank you for taking the time to share such detailed feedback about your experience at our Orlando site. We’re glad to read that you valued the salary, the 4x10 shift structure, and especially the relationships with your peers. At the same time, we regret the challenges you described related to senior management behavior, HR involvement, and consistency in people practices. A respectful, professional work environment where policies are applied fairly and leaders act with accountability is fundamental to our culture, and it’s clear there are areas where continued improvement is needed. To clarify, participation in company supported charitable or donation initiatives is strictly voluntary. Employees are not expected or required to contribute, and any perception of pressure is not aligned with our policies or expectations. If these initiatives were experienced differently, we would take that feedback seriously and see it as an opportunity to reflect on how our communications and practices are perceived. While we are sorry to learn that the overall culture did not meet your expectations, we appreciate you clearly outlining your concerns. Feedback like this plays an important role in ongoing reflection and improvement. Thank you for the contributions you made during your time with DHL. We wish you all the best moving forward. Best regards, Your DHL Team
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