3.0
Sep 20, 2020
Current employee, more than 1 year
Tempe, AZ
Recommend
CEO approval
Business Outlook
Pros
Great culture! and great training program. Many of the supervisors and trainers are friendly.
Cons
Management is not transparent, lots of "TBA" as a result of management completing tasks at a slow pace. VERY HIGH turnover makes the workplace seem unstable. Use of contracted employees who don't receive the same training can cause heavier workload for full time employees when things arent don't right the first time. Many of the calls taken are in an escalation nature, customers are very rude towards our kind of business-management will oversee this, as they do not take calls day in and day out. As a result of management not taking calls to get a feel of the business they often are out of touch of the nature of the work.