Pros
Its nice that you can work from home sometimes, amazing coworkers who you can share thoughts and ideas, but its turning more into sharing more frustrations about the company. Other than that this place is really no good.
Cons
It sad to see so many talented employees undervalued and unappreciated. This company wouldn't care if you have all the certifications, awards or recognition's you will be a number there and nothing more. Imagine a place were you will never get a raise not even a bonus in over 5 years, well this is the place. Middle management will not care as are in the same boat as you, top management wont care about anybody, not even their clients. After the merge this company has turned downhill so fast that its just sad to see all this. How bad can it be that even in a low cost center in the US, you can see those things, I cant even imagine how things are in other centers in the US.