Fired after 10 years of soul crushing work - Sr Technical Support Engineer Dell Technologies Employee Review

1.0
Apr 25, 2023
Recommend
CEO approval
Business Outlook

Pros

The soul crushing environment builds character. Pay is ok.

Cons

Busy...ALL THE TIME. Mandatory Overtime. Management can deny movement for any reason they can pull out of the air if you make them look good. I can't even explain how many people keep their jobs relevant by continuing to make policy and constant changes and excuses for the tools. Dellserv, Delta, UI, UX, it doesn't matter what you call it if it doesn't ever work. In customer support you do the right thing and you still get dinged on metrics because NOBODY, even your manager, will back you up if you did the proper troubleshooting and get a repeat dispatch for something little that the on site tech broke.

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5.0
Jan 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Come here for good benefits and work culture.

Cons

Working with the unknown may seem overwhelming.

1.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Today? A job that helps pay the bills.

Cons

The culture completely changed circa 2022. Layoffs happen every month in small batches, so they are not covered in the news with big layoffs, but the total over the last couple of years is 10-20K people per year. Current employees that I still talk to live in constant fear of being laid off. The salary gap between employees in the same function is ridiculous and discriminatory. As a leader, when I'd raise it with HR, it was never addressed. Had a situation where I was hiring an underpaid employee from another team. I wanted to give her a 60% pay increase just to match what her peers on my team made, and I had the budget to do so. HR denied my request to do that raise and only gave her a 20% increase. They didn't want to send the "wrong message" that she was underpaid before (which she was) or that other employees could expect that level of pay raise in internal promotions (regardless of whether they should). They have to come into the office 5 times/week, even though Michael Dell once made fun of CEOs that didn't adopt hybrid/remote work. Just last week, I had a former colleague resign because the stress in the current environment was taking a toll on her mental health. If you have any other option, I'd highly recommend you don't take a job at Dell.

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